Tag Archives: language

At the beep, enter your language

If you live in a country or area that is at all non-monolingual, you will encounter telephone trees where the first prompt requests you specify your language. For example, in the United States, it is usually Spanish.

Unfortunately this does not scale well. If you have to deal with even, say, the UN languages, that’s 6 possibilities. Further, they are rarely standardized, so for one firm, you key in “6” to get Spanish. For another it’s “2”, etc.

I propose this:

  1. A universally understood tone or sequence of tones that means “specify your language” (SYL). These would be tones that a computer could recognize, like SITs. In this way, a person could specify to their phone/phone company what their language was and have them automatically reply.
  2. A universally standardized mapping of languages and dialects to numbers. For example, en-US = 1033 (Microsoft LCID).

This would result in the following pass:

  1. Caller dials some number with a phone tree.
  2. Called party PBX picks up.
  3. Called party PBX plays SYL SIT.
  4. Caller (or caller’s phone/phone company) recognizes the SIT.
  5. Caller (or caller’s phone/phone company) responds with language code
    1. This would include a termination character, like # or *.
  6. Called party PBX connects the caller to the phone tree or operator of that language.

Of course, even the UN isn’t going to maintain an operator for every possible language, so in those cases, a fail-gracefully routing tree would be set up so that the nearest neighbor language would be selected instead. As an example, if en-GB (2057) wasn’t supported, but en-US was (1033), the call would be routed there. Alternately, a message could be prerecorded in that language, telling the called party that their language wasn’t supported.

What do you think?

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Register shift in Civ III installer

In linguistics there is a term, register, for the formality level of speech or writing.

Installers or “Setup” programs – at least on the PC/Windows platform – are traditionally upper register, using formal terms. I suspect this is because the common installer making programs (InstallShield, WISE, etc.) supply most of the boilerplate text, such as the introduction page, the scary copyright warning and similar text.

One place that is left up to the person making the installer is the system components and requirements specification. For Civilization III (a good strategy game, by the way) the person responsible got a little loose:

Civ3install-megs

Spot it?

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