I had an idea when recently removing a (fortunately inactive) virus from my PC.
I was looking through my blog stats one day…
For most people who have fast (broadband) connexions to the Internet, and have called their ISP’s tech support, that line is quite ubiquitous. However, I have to report that doing it actually solved something for me!
Microsoft Windows 10 now (version 1703) has a feature where you can have the screen shift from “normal” (whatever that is) to warmer colors at night. Supposedly this keeps you from staying awake.
I just notice, however, that the default Windows background is a VERY BLUE image, which kind of defeats the purpose. Unless they (Microsoft) think that you never look at the background because you’re never on the desktop?
We all know those “security questions” that websites ask to verify user’s identities, sometimes called shared secrets. The ones like your mother’s maiden name and favorite high school pet’s phone number.
I propose a new one for technical people: What was the name (SSID) of the first wireless network you connected to?
I live in the United States. From what I gather, blood and blood product donations are mostly run by the Red Cross (ARC) here. There are, however, smaller local blood banks that do their own donations and drives. I went to one today to give plate-lets.
Something that may not be new to anyone, but I noticed repeatedly enough I was able to blog about it.
I have three PCs currently and they all make my mind think differently (none of them are Macintoshes, sorry), like a chameleon my mind adapts to each. Here’s how:
In the continuing adventure of the junior civil servant…
If you live in a country or area that is at all non-monolingual, you will encounter telephone trees where the first prompt requests you specify your language. For example, in the United States, it is usually Spanish.
Unfortunately this does not scale well. If you have to deal with even, say, the UN languages, that’s 6 possibilities. Further, they are rarely standardized, so for one firm, you key in “6” to get Spanish. For another it’s “2”, etc.
I propose this:
- A universally understood tone or sequence of tones that means “specify your language” (SYL). These would be tones that a computer could recognize, like SITs. In this way, a person could specify to their phone/phone company what their language was and have them automatically reply.
- A universally standardized mapping of languages and dialects to numbers. For example, en-US = 1033 (Microsoft LCID).
This would result in the following pass:
- Caller dials some number with a phone tree.
- Called party PBX picks up.
- Called party PBX plays SYL SIT.
- Caller (or caller’s phone/phone company) recognizes the SIT.
- Caller (or caller’s phone/phone company) responds with language code
- This would include a termination character, like # or *.
- Called party PBX connects the caller to the phone tree or operator of that language.
Of course, even the UN isn’t going to maintain an operator for every possible language, so in those cases, a fail-gracefully routing tree would be set up so that the nearest neighbor language would be selected instead. As an example, if en-GB (2057) wasn’t supported, but en-US was (1033), the call would be routed there. Alternately, a message could be prerecorded in that language, telling the called party that their language wasn’t supported.
What do you think?