Category Archives: troubleshooting

Microsoft screwup in Windows 10, v. 1803

SO!

I just installed Windows 10’s April 2018 update, version 1803.

Part of this update entails removing XPS reader software that was part of all previous versions of 10, and instructing us to find an app in the Store for it.

I download Microsoft’s “Reader” app and install it from the Store.

Opening an XPS file with the new app brings up an error message… that I have to use XPS reader (the one installed with Windows).

Agfh! Is Microsoft trying to annoy me?

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Have you tried restarting the network, sir?

For most people who have fast (broadband) connexions to the Internet, and have called their ISP’s tech support, that line is quite ubiquitous. However, I have to report that doing it actually solved something for me!

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Spurious Narrator opening on Volume Up caused by stuck Windows button

Playing around with a new tablet, I made a discovery: If you press the “volume up” button and find that Microsoft Narrator opens for no reason, that means the Windows button on the front of the bezel is “stuck”.

Press the volume up button again to close Narrator. Then, tap the Windows logo on the case several times (you should switch back and forth between the Start screen and Desktop) to clear its state. Press volume up again and it should work normally.